F.A.Q

Where Can I Track My Order?

To view and track your package in more detail, please check the shipping email you received from us. Upon receiving your tracking number , please visit Our " Track Your Order " Page , And Simply Submit your Tracking Number To view your order status.

Can I Cancel Or Change My Order?

For a fast and optimised delivery time, your orders are fulfilled and shipped as soon as we receive them, which gives a small window of possibility of a cancellation. But if your order is still processing and under 24H , we might be able to accept cancelation ,But if order is shipped we can't cancel your order. Please refer to our Refunds & Returns

I Haven't Received Any Confirmation For My Purchase?

There's no need to worry; occasionally, confirmation emails land up in spam folders. Check this label, and if you're still having trouble, get in touch with our team.

What Methods Of Payment Do You Accept?

All major credit cards are accepted ( Visa, MasterCard, American Express) and you can pay with your Paypal.

Do You Accept Return?

Yes, we have a 30-day money-back guarantee. If your item doesn't live up to your expectations, you may return it for free and get a prompt refund. You Can check the Details in Our Refund & Returns Policy

When Will My Card Be Charged?

Once the order has been accepted and confirmed, we immediately charge and deduct money from your card.

How Much Does Delivery Cost?

Enjoy it. We Provide Free Shipping to the United Kingdom.

How Much Does The Exchange Cost If I Pick The Wrong Size Or Variant?

You will not be charged anything for the exchange, not even a cent, to replace your item.

Do You Protect Personal Payment Information On Your Website?

Regarding security: We always transmit and receive consumer data obtained from and exchanged with our site using industry-standard encryption technology.

What Is Your Processing Time To Ship My Order?

We won't keep you waiting; all orders are processed and shipped out within a few 24-48 hours of your purchase, meaning that they are all fulfilled immediately after that.

 

Any questions?

The best and fastest way to contact us is via email at support@myhomeessentials.co.uk Our customer service team will normally aim to get back to you within 12/24hr sometimes much sooner. Over the weekends and holiday periods it can be a little slower because we have limited staff available.

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible:

Customer support: +44 745-124-5346
Send a message: support@myhomeessentials.co.uk